About Us
At Flow Fulfilment, we believe growing your business should never be complicated. Our mission is to advise and deliver solutions that make success simple and straightforward. We understand that managing logistics and marketing campaigns can quickly become overwhelming, drawing your focus away from what you do best. That is why we act as an extension of your own team, removing the friction from your supply chain and print operations. From the moment we first speak, our focus is entirely on clarity, transparency, and efficiency.
Our Story
In 2008, husband and wife duo Richard and Helen joined forces with their good friend, Mick, to launch Flow. The initial goal was simple yet impactful: to help businesses reduce expenditure on their mailing and fulfilment, minimise operational stress during major projects, and ultimately increase revenue and profitability.
Over the last 18+ years, our journey has been defined by collaboration and evolution. We have partnered with thousands of marketing focused organisations, delivering tailored support for high profile product launches, complex direct mail campaigns, nationwide in store promotions, and seamless e commerce fulfilment. Our portfolio spans some of the world's most recognisable brands, including Twinkl, Yeo Valley Organic, and Greensleeves, alongside an incredible community of ambitious small and medium enterprises.
Regardless of a business's size, our commitment remains absolute. We work alongside marketing savvy teams to diagnose operational challenges, realign logistics that have drifted off course, and deploy our comprehensive expertise to accelerate commercial growth.
As we look to the future, that growth is now supported by responsible practices. Through our Greener Mail initiative, we provide certified carbon balanced print and packaging solutions accredited by the World Land Trust. This ensures that as we help you scale your business and streamline your fulfilment, we are also delivering measurable impact reduction for your campaigns, keeping your operations both highly profitable and fully transparent.
Our Values
For us, a true partnership is built on transparency, reliability, and mutual success. We believe that business growth should be straightforward, which is why our values are designed to remove complexity from marketing and fulfilment. By aligning our goals directly with those of our clients, we ensure that every project we undertake delivers maximum efficiency, commercial value, and total peace of mind.
Core Values
- We build trust through transparency and genuine expertise. Rather than pushing unnecessary services, we focus on providing honest, practical advice that adds real value to your business. Whether we are guiding you through the most cost effective distribution routes or helping you adopt certified carbon balanced print solutions through our Greener Mail initiative, we give you the facts you need to make informed, confident choices.
Purpose
Our purpose is simple: to guide, support, and equip our customers with the right knowledge and solutions so they can grow their business with confidence. We act as a trusted extension of your own team, removing the guesswork from marketing campaigns and supply chain management. By combining strategic insight with reliable execution, we empower you to make bold decisions that drive measurable commercial success.
Brand Promise
We are here to take the stress out of running your business. Everything we do is designed to make life easier, helping you save time, cut costs, and keep things moving smoothly. We know that tight deadlines and intricate logistics can create operational bottlenecks, which is why we streamline the entire process from initial consultation to final delivery. Our commitment is to deliver total operational reliability, giving you the freedom to focus on what you do best while we handle the rest.
Our Group
The Flow Group Family
At the heart of everything we do is a simple goal: to make our services easier, quicker, and more cost effective while giving our customers the tools and knowledge they need to grow their business with confidence.
But we do not stop there. We are committed to doing business the right way by championing responsible marketing and fulfilment practices. We are an accredited Carbon Balanced Printer with the World Land Trust, which means all our brands can offer certified carbon balanced print and packaging. This allows our customers to reduce the environmental footprint of their campaigns with complete transparency while building their business.
Flow Fulfilment
Flow is where it all began. Founded in 2008 as a contract packing company, we have grown into a full service partner offering Direct Mail, Pick and Pack, Leaflet Distribution and tailored fulfilment solutions. What sets us apart is our ability to deliver efficient, accurate, and bespoke fulfilment across a wide range of services. That is why businesses from so many different industries choose to outsource their complex work to us, knowing that it will be handled with complete precision. With Flow, our clients gain both cost and time savings, while we stay true to our promise of making things simpler, faster, and more environmentally responsible.
Mr Flyer
Mr Flyer is an award winning marketing agency specialising in strategic Leaflet Distribution and targeted Direct Mail campaigns. All printing and fulfilment are handled internally by The Flow Group, ensuring a seamless, reliable, and highly secure service from design to delivery. Operating on a strictly consultative approach, Mr Flyer focuses on adding maximum value and expert strategy to your marketing campaigns rather than simply selling a service. This insight driven mindset has earned the company multiple prestigious business awards and established it as a trusted partner for organisations looking to increase their local and national reach. Through its position within the group, Mr Flyer also provides clients with fully transparent, certified carbon balanced print solutions accredited by the World Land Trust, ensuring your distribution campaigns are delivered with a lower environmental impact.
Greener Mail
Greener Mail is our initiative, designed with a simple aim: to go beyond token environmental gestures and deliver verifiable, low impact solutions that make an immediate and measurable difference to your marketing campaigns. We created this brand to give businesses a transparent alternative to standard printing, ensuring that your corporate responsibility goals are backed by genuine, auditable evidence rather than vague claims. With Greener Mail, our clients can create a real, transparent impact that can be proudly shared with stakeholders and customers alike. Through our official partnership with the World Land Trust, you can see exactly how many kilograms of carbon dioxide have been balanced and how many square metres of endangered tropical habitat you have helped protect and restore. This robust framework makes carbon balanced print tangible, meaningful, and easy to achieve for businesses of all sizes, allowing you to scale your direct mail and marketing efforts with complete confidence.
The Flow Group Founders
Richard Standing
Managing Director
Helen Standing
Head of Finance & HR
Mick Taylor
Head of Warehousing
Bryan Standing
Director
Heads of Departments
Dan Hough
Head of Technology
Buddy Cox
Head of Direct Mail & Production
Rita Kybaite
Head of Compliance
Team Members
Jacob Hazeldine
Gemma Taylor
Slater Barkham-Barnes
Tye Hewson
Jordan Mcdowell
Isaac Calvert
Julie Pearson
Beata Nowak
Alethea Maude
Tony Haigh
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Speak with the TeamOur Certifications, Awards, and Carbon-Balanced Commitments
Flow Fulfilment is a multi-award-winning company. We are ISO9001, ISO14001 and ISO27001 compliant. In addition, we are a member of the JICMAIL (Joint Industry Committee for Mail) and the IPIA (Independent Print Industries Association).
Our Environment commitments and credentials include, Carbon Balanced Printer with the World Land Trust, SME Climate Hub commitment and Love Paper & Two Sides members.
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Customer Reviews
Flow Fulfilment is trusted by some of the UK’s smartest businesses. Why not join our continually expanding number of customers seeing a strong ROI with us.
