Legal Privacy Policy
Prospects and Clients
Overview
Flow Fulfilment is a trading name of Flow Solutions Group LTD. We are fully committed to protecting your right to privacy as a user of our services, and it is our strict policy to respect the privacy of all private communication. The information you provide to us will be held securely on internal systems that are fully compliant with UK GDPR requirements.
We collect information about our users to help us continually improve the services we offer and to enter into commercial arrangements. These include, but are not limited to, our product development, marketing, and consultancy services. Flow Fulfilment strictly adheres to all current UK Data Protection legislation. This Privacy Policy relates solely to the services provided by Flow Fulfilment and does not extend to your wider use of the internet outside of the Flow Fulfilment website.
Website Cookies
Our website uses cookies to personalise content and advertisements, to analyse our traffic, and to provide integrated social media features. We also share information about your use of our site with our advertising, analytics, and social media partners. These partners may combine this data with other information that you have previously provided to them or that they have collected from your use of their independent services.
Information We Collect
When you visit our site, we automatically collect specific data about your device. This includes details regarding your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages that you view, the websites or search terms that referred you to us, and data on how you interact with our content. We collect this device information using the following methods:
Cookies: Data files that are placed on your device or computer which often include an anonymous unique identifier.
Analytics and Advertising Partners: We use trusted specific partners, including Typeform and Google Services (Google Analytics, Google Ads, and Google Tag Manager), to collect information from your browser or device for advertising and measurement purposes.
Google Services (Google Analytics, Google Ads, Google Tag Manager)Browsers & Devices
We collect information about the browsers and devices you use to access our services. This helps us continually optimize our website and make it more user friendly across all operating systems.
Our site and emails may occasionally contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that they operate under their own independent privacy policies. We do not accept any responsibility or liability for these external policies, so please check them before submitting any personal data.
Location Information
We collect information about your location when you use our services, which helps us offer location based tailored services.
How We Use Your Information
Service Delivery
We use your information to deliver our core commercial services. By providing your details, you grant us consent to contact you regarding sales enquiries, payments, and marketing. This communication may take place via phone calls, non automated emails, or automated follow up emails. It may also include posted items, such as business letters, flyers, seasonal greeting cards, or referral gifts. All communications are managed through secure mail services that meet strict UK GDPR security standards.
With your cooperation, physical materials printed with us may occasionally be used by Flow Fulfilment for our own marketing purposes. This includes posting images of your completed artwork on our digital channels or using your flyers as physical samples for prospective clients.
While we do not monitor your wider use of the internet, we may use cookie technology to monitor your interaction with specific Flow Fulfilment services. This data is kept separate from your personal records and is analysed purely on an anonymous, aggregated basis.
Maintaining and Improving Our Services
We use your data to ensure our services operate exactly as intended, allowing us to track system outages or troubleshoot technical issues that you report to us. This feedback is vital for making continuous service improvements.
Developing New Services
We analyse the information we collect within existing services to help us develop new solutions. For example, recognising our clients' growing need for a streamlined, all in house production model directly inspired the launch of our Flow Print Portal.
Performance Measurement
We use data for analytics and measurement to understand how our digital services are utilised. Analysing data about your visits to our sites allows us to optimise our user experience and platform functionality.
Online Marketing
We frequently advertise our products and services through online advertising platforms such as Google, Facebook, and LinkedIn. If you accept cookies on our site or follow our brand on social media, you may see our advertisements on these external platforms.
You can opt out of targeted advertising by adjusting your privacy settings within Google Services. Additionally, you can opt out of a wider range of targeted advertising services by visiting the Digital Advertising Alliance opt out portal.
Commercial Communication
When you make an enquiry with us, we may request your full name, business name, telephone number, email address, physical address, company number, target demographic, and industry type. At the point of placing an order, we will also request your preferred payment method.
We collect this data to communicate effectively with you, address your enquiry, and process your formal order. It also allows us to stay in touch for subsequent campaigns and share information on related products that may benefit your business.
Finally, we may verify your details with fraud prevention agencies. If false or inaccurate information is provided and fraud is suspected, this will be formally recorded. We will use your email address to send notifications regarding order status, and we will contact you via email or telephone if any issues arise regarding the delivery of your products or services.
Sharing your information
With Your Consent: We will share personal information outside of Flow Fulfilment when we have your explicit consent to do so. For example, when you place an order, we may partner with trusted external companies to assist with specialized printing and distribution.
For External Processing: We provide personal information to our trusted sub contractors and operational partners to process it for us. This is strictly managed based on our direct instructions, in full compliance with this Privacy Policy, and subject to appropriate confidentiality and data security measures. This includes service providers who help us operate our data servers, support our users, and improve internal business processes.
For Legal Reasons: We will share personal information outside of Flow Fulfilment if we have a good faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to: enforce our applicable Terms of Service; detect, prevent, and address security, technical errors, or fraudulent activity; meet any applicable regulation, law, legal process, or enforceable governmental request.
Your Privacy Rights
You have the right to ask us not to process your personal data for marketing purposes.
You can exercise your right to prevent such processing by ticking certain boxes on the
forms we use to collect your data. You can also exercise the right at any time by using
the ‘unsubscribe’ link at the bottom of the emails, or by contacting us at [email protected]
Subject Access Request
You have the right to make a subject access request (SAR). A subject access request is a
written request to a company asking to access to the personal information it holds on
you. You can ask to review and verify the lawfulness of the processing of your personal
data. As well as the information that’s asked for, we as a company will provide details
of why we were processing the personal information, how the information is being used
and how long it is due to be kept for.
We will require you to prove your identity in relation to any data request made. This is
in order to prevent fraudulent requests for your personal information.
Please submit your SAR to [email protected]. We aim to answer to
all requests within one month.
Additional Rights
Right to Rectification: You have the right to ask us to rectify personal information you believe is inaccurate or to complete information you believe is incomplete.
Right to Restriction of Processing: You have the right to ask us to restrict the processing of your personal information under certain legal circumstances.
Right to Object: You have the right to object to the processing of your personal information under certain legal circumstances.
Retaining your information
We retain the data we collect for different periods of time depending on what it is and
how we use it.We may store your data on external services for the purposes of processing
your data in line with our previously stated, Legitimate Interests or Contractual
processing. These services are all assessed, meet with GDPR legislation requirements and
are encrypted & password protected cloud applications. Your data remains private and is
not accessible by the service, unless that service requires access on a Contractual or
Lawful Basis. Services may include: DocuSign, Go:Cardless, LiveChat, iD30, etc.
Compliance and cooperation with regulators
WWe regularly review this Privacy Policy to ensure ongoing alignment with changing legal standards. Where United Kingdom or European Union data protection laws apply to the processing of your information, we provide the comprehensive controls described in this policy so you can confidently exercise your rights.
Any future updates we make to our Privacy Policy will be posted clearly on this page and, where appropriate, notified to you directly by email. By making a business enquiry or purchasing our services, you acknowledge the terms under which your information is processed. Using the Flow Fulfilment website signifies your standard consent to the terms outlined in this policy.
With your cooperation, physical materials printed with us may occasionally be used by Flow Fulfilment for our own marketing purposes. This includes posting images of your completed artwork on our digital channels or using your flyers as physical samples for prospective clients.
While we do not monitor your wider use of the internet, we may use cookie technology to monitor your interaction with specific Flow Fulfilment services. This data is kept separate from your personal records and is analysed purely on an anonymous, aggregated basis.
Maintaining and Improving Our Services
We use your data to ensure our services operate exactly as intended, allowing us to track system outages or troubleshoot technical issues that you report to us. This feedback is vital for making continuous service improvements.
Developing New Services
We analyse the information we collect within existing services to help us develop new solutions. For example, recognising our clients' growing need for a streamlined, all in house production model directly inspired the launch of our Flow Print Portal.
Performance Measurement
We use data for analytics and measurement to understand how our digital services are utilised. Analysing data about your visits to our sites allows us to optimise our user experience and platform functionality.
Online Marketing
We frequently advertise our products and services through online advertising platforms such as Google, Facebook, and LinkedIn. If you accept cookies on our site or follow our brand on social media, you may see our advertisements on these external platforms.
You can opt out of targeted advertising by adjusting your privacy settings within Google Services. Additionally, you can opt out of a wider range of targeted advertising services by visiting the Digital Advertising Alliance opt out portal.
Commercial Communication
When you make an enquiry with us, we may request your full name, business name, telephone number, email address, physical address, company number, target demographic, and industry type. At the point of placing an order, we will also request your preferred payment method.
We collect this data to communicate effectively with you, address your enquiry, and process your formal order. It also allows us to stay in touch for subsequent campaigns and share information on related products that may benefit your business.
Finally, we may verify your details with fraud prevention agencies. If false or inaccurate information is provided and fraud is suspected, this will be formally recorded. We will use your email address to send notifications regarding order status, and we will contact you via email or telephone if any issues arise regarding the delivery of your products or services.
Sharing your information
With Your Consent: We will share personal information outside of Flow Fulfilment when we have your explicit consent to do so. For example, when you place an order, we may partner with trusted external companies to assist with specialized printing and distribution.
For External Processing: We provide personal information to our trusted sub contractors and operational partners to process it for us. This is strictly managed based on our direct instructions, in full compliance with this Privacy Policy, and subject to appropriate confidentiality and data security measures. This includes service providers who help us operate our data servers, support our users, and improve internal business processes.
For Legal Reasons: We will share personal information outside of Flow Fulfilment if we have a good faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to: enforce our applicable Terms of Service; detect, prevent, and address security, technical errors, or fraudulent activity; meet any applicable regulation, law, legal process, or enforceable governmental request.
Your Privacy Rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by using the ‘unsubscribe’ link at the bottom of the emails, or by contacting us at [email protected]
Subject Access Request
You have the right to make a subject access request (SAR). A subject access request is a written request to a company asking to access to the personal information it holds on you. You can ask to review and verify the lawfulness of the processing of your personal data. As well as the information that’s asked for, we as a company will provide details of why we were processing the personal information, how the information is being used and how long it is due to be kept for. We will require you to prove your identity in relation to any data request made. This is in order to prevent fraudulent requests for your personal information. Please submit your SAR to [email protected]. We aim to answer to all requests within one month.
Additional Rights
Right to Rectification: You have the right to ask us to rectify personal information you believe is inaccurate or to complete information you believe is incomplete.
Right to Restriction of Processing: You have the right to ask us to restrict the processing of your personal information under certain legal circumstances.
Right to Object: You have the right to object to the processing of your personal information under certain legal circumstances.
Retaining your information
We retain the data we collect for different periods of time depending on what it is and how we use it.We may store your data on external services for the purposes of processing your data in line with our previously stated, Legitimate Interests or Contractual processing. These services are all assessed, meet with GDPR legislation requirements and are encrypted & password protected cloud applications. Your data remains private and is not accessible by the service, unless that service requires access on a Contractual or Lawful Basis. Services may include: DocuSign, Go:Cardless, LiveChat, iD30, etc.
Compliance and cooperation with regulators
WWe regularly review this Privacy Policy to ensure ongoing alignment with changing legal standards. Where United Kingdom or European Union data protection laws apply to the processing of your information, we provide the comprehensive controls described in this policy so you can confidently exercise your rights.
Any future updates we make to our Privacy Policy will be posted clearly on this page and, where appropriate, notified to you directly by email. By making a business enquiry or purchasing our services, you acknowledge the terms under which your information is processed. Using the Flow Fulfilment website signifies your standard consent to the terms outlined in this policy.
