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After nearly 20 years in the industry, we still hear the phone ring with the same question. A business owner will ask for a "leaflet drop" when they actually want a highly personalised direct mail campaign, or they ask for "direct mail" when they really want to blanket a whole town with flyers.

Getting the terminology wrong is fine; getting the strategy wrong is expensive.
To ensure your budget works as hard as possible, you need to understand which tool to pull from the shed. Here is the breakdown of how to choose between Direct Mail (DM) and Leaflet Distribution.

Direct Mail is your precision instrument. It usually arrives in an envelope or as a high-quality postcard, addressed to a specific person or "The Homeowner."
When to use it: Choose this when you have a smaller, more specific list of people you want to reach. It is better to send 500 perfect letters than 5,000 random ones.
The Power of Data: Direct Mail is only as good as the information you have. It works best when you have your own customer list or you are targeting a very specific niche. For example, if you are an estate agent targeting people currently selling their houses, a personalised letter is your strongest weapon.
Personalisation (The Winning Buzzword): Because DM is addressed, it carries a weight of authority. When a recipient sees their name on a high-quality envelope, the psychology of curiosity takes over. They are far more likely to open and read it than a piece of unaddressed mail.
Leaflet distribution (or door drops) is your broad reach tool. This is about brand awareness and making sure every doorstep in a specific area knows you exist.
When to choose Leaflets: If you want to target certain areas but you do not own a specific data list, this is the route to take. It is perfect for local services like gyms, restaurants, or home improvement businesses.
Geographic Targeting: While you might not know the person’s name, you know where they live. You can target specific postcodes that match your ideal customer’s demographic.
Building Awareness: This is for services, events, or products you want people to be aware of in their local community. It is about being seen and becoming a familiar face on the high street.

Whether you choose DM or Leaflets, there is one rule you cannot ignore: The one-hit wonder does not work. Think about the last time you saw a catchy ad on TV. Did you buy the product the first time you saw it? Probably not. But by the fifth or sixth time, that brand was stuck in your head. Marketing is about building a relationship over time.
You cannot expect people to buy from you if you only grabbed their attention once. A "drip" strategy, sending multiple, well-timed pieces of mail, is a must. It moves the customer from "Who are you?" to "I’ve heard of you" to "I trust you."
Many companies think the reason their marketing failed is that they didn't write a "clever enough" letter or flyer. They think it is about writing better copy.
It is not.
Success in 2026 is actually about:
Most companies write one campaign, send it once, and wonder why it didn't work. They never tested different target markets, different entry points, or different offers.
You are an expert in your business; we are the experts in the logistics of yours. After two decades, we have seen what works and what hits the recycling bin.
By outsourcing to a trusted fulfilment centre, you gain access to high-speed machinery and data cleaning services that ensure your mail reaches its destination. We manage the complex postal rates and the boring-but-vital data security, giving you the peace of mind to focus on your products while we handle the heavy lifting.
Ready to stop guessing and start communicating? Let’s put your marketing on the right doormat.